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Q: How do I request a GDP online account
for my school, and where can I talk to a person for immediate help?
You can call the Digital CARE Team Software Hotline at
800-331-5094. (Click
here
for their hours.) They will set you up with a GDP online account and
give you all related details. You should also be in touch with your
sales rep. Click
here
to find your sales representative,
who will provide customer support and will send you a
free examination copy
upon request.
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Q: Is there a publisher Web site with information on the 11e?
Yes. Click
here
to visit the Gregg College Keyboarding
Information Center.
Click
here
for information on registering for the GDP Online Learning Center (OLC).
- Once you are registered for the OLC and you
log on, from the Instructor Edition page, under Instructor
Resources, click FAQs. In the FAQs
pane, click "GDP FAQs" to view a PDF file with a list of
FAQs for GDP11e.
- You can also visit the
Digital Products Support Center; then scroll down and click the
Students
and Instructors tabs to read these important FAQs regarding
GDP11e—no password required.
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GDP—Software, Registration,
and Log On
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Q: Do you need CDs or software to use GDP?
No. GDP course software is entirely Web-based. Each school has an
online account with a unique URL where students go to log on and
begin working. You do need Word 2007 or Word 2010 for Windows
installed in order to complete document processing jobs.
- Click
here for details on minimum hardware and software
requirements.
- Click
here
for details on managing Classes.
- Click
here for details on
managing new students.
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Q: Will GDP run on a
Mac?
-
GDP course software is entirely Web-based.
You can
complete all skillbuilding on a Mac by logging in to the GDP Web site
using a high-speed Internet connection.
-
To complete any document processing jobs
in Lessons 21 to 120, you must use Microsoft Word for Windows, Version
2007 or 2010. Consider using Boot Camp to create a Windows
bootable partition on the Mac hard drive where the Windows version of
Word could be installed. For details, visit
http://www.apple.com/support/bootcamp/.
-
Alternatively, if you have access to a PC
with Word 2007 or 2010 installed, you could use the Mac to complete
skillbuilding and the PC to complete document processing activities.
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Q: Where can I create a
Custom Timed Writing?
In Course Manager under
CONTENT, click Scheduling, Timed Writing
tab; type a title in the Title box, and click Create;
follow the prompts from there. Students access Custom Timed Writings
in GDP by clicking Timed Writings, Other. A
Custom Timed Writing menu lists any custom timed writings
you created.
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Q: Where can I find out about
GDP registration codes?
Visit the
Troubleshoot page,
Registration Codes.
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Q:
How
can I provide access to GDP Placement Tests to potential new students?
Special Proficiency Codes are available
from
C.A.R.E. or your representative to provide student access solely
to Placement Tests via My GDP, Placement Tests, and any other
options available there such as Portfolio, Resources, and My Info.
Placement Tests must be enabled via Scheduling and when enabled,
will appear under My GDP, Placement Tests. Refer to
Scheduling & Report Strategies for Testing & Document Processing,
“Scheduling and Placement Tests,” for details. Alternatively, Placement Tests are
enabled and available from the GDP demo site at
https://mhdemo.gdp11.com. Log
in with the credentials gdp for both the username and password.
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Q: What information will an instructor need
to pre-enroll a new student in GDP?
See Managing New
Students in Course Manager
for details. Briefly, the following information is required:
- First and last name.
- Student ID.
This must be unique and could be the ID the student
uses at your school, or you could assign any unique number you like.
- E-mail address. If you don't have a student's
e-mail address, you can assign a fictitious one until the student
has a working e-mail address; for example,
zz@mail.com. However, keep in
mind that when you pre-enroll any student, an automatic e-mail
that includes the student's username and password is generated.
If the e-mail address is fictitious or incorrect, that e-mail
will bounce and you will need to inform the student of the
username and password for GDP log on.
- Username (case
sensitive/unique) and password for GDP log on.
Either you or your student, depending on Class Preference settings, can change these later as needed.
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Q: What information will students need to
log on to their GDP account? |
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See
GDP 11e
Student Registration Guide. |
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Q:
How do I reassign a returning or continuing student to a different
keyboarding course?
A: Use Course Manager to transfer and reassign a
returning student to the new course and instructor. See
Student
Portfolio—Archive & Empty, on the Updates page for details. See
Managing New Students in Course Manager
[PDF]
on the Getting Started
page for details.
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Q:
I want to reassign a returning student, but I can’t find that
student on the Student tab. Where can I access a former student who
no longer appears on the Students tab?
A: Archived students will no longer appear on the
Students tab in Course Manager. To reassign an Archived student, you
must first activate the student via Course Manager. Once the
Archived student is on the Active Students list, reassign that
Active student to a Class Section. See
Managing New Students in Course Manager
[PDF]
on the Getting Started
page for details.
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Q:
How can I remove a student who dropped my class?
A: Students who logged in with a valid Registration
Code cannot be deleted from GDP per se. However, they can be moved
off the list of active students on the Students tab (thereby
removing all access to them via Course Manger) by archiving them. If
a student never logged on with a valid Registration Code, you can delete that student from
the Students tab by using the Actions menu and clicking Delete. See
Managing New Students in Course Manager
[PDF]
on the Getting Started
page for details on archiving and deleting students. |
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Q:
How can I prevent cheating on document processing jobs and timed
writings?
A: See the Resources &
Tests page,
Academic
Dishonesty link and
Scheduling and Report Strategies for Testing
link.
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Q: Are the Objective Tests and Placement
Tests found in the Tests and Solutions Manual available online via GDP?
Yes. The objective tests are available from the GDP
lessons menu sequentially after Unit 4, Test 1; Unit 8, Test 2; Unit
12, Test 3; Unit 16, Test 4; Unit 20, Test 5; and Unit 24, Test 6.
You must enable them using the Scheduling feature for them to appear
on the menu.
See the
Resources &
Tests page,
Scheduling and Report Strategies for Testing, "Scheduling and Objective Tests"
for details.
Placement Tests are also online and available via
My GDP, Placement Tests, when you enable them via the Scheduling
feature. Click here for information
on enabling and administering Placement Tests.
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Q: Can McGraw-Hill content (text, tools,
and homework) be accessed directly from within your Blackboard
course?
Yes. McGraw-Hill Higher Education and Blackboard® have teamed up!
What does this mean for you? Now all McGraw-Hill content (text,
tools, and homework) can be accessed directly from within your
Blackboard course—seamlessly, automatically and all with one
sign-on. Even if you are not currently using Blackboard, we have a
solution for you. Read the press release
"Blackboard
and McGraw-Hill Partner to Integrate McGraw-Hill Digital Content &
Tools into Blackboard's Learning Management Systems" or contact your
sales
representative for details.
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GDP—Microsoft
Word
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Q: Do students need
Microsoft Word, and are any special
Word settings required? |
Yes. Click
here for details.
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Q: Will the 11e of GDP use the Word 2003
Style Set? |
Yes. The most efficient way to streamline the
production of mailable documents that conform to conventional styles
is to use the Word 2003 Style Set. Please read
GDP
Default Style Rationale
and view the
Word 2007 page for the 10e for a thorough explanation. Also see
Appendix A, Using Microsoft Word in the Workplace, in the Word
2007/2010 Manual for the 11e. It contains useful information
about using either the Word 2003 or Word 2007/2010 Style Set as the
default when using Word outside of GDP.
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The author team advises against using the
Word 2007 Style Set (in Word 2007) or the Word 2010 Style Set (in
Word 2010) in GDP11e for the reasons noted above. However, if you decide
to use one of those styles, you should use the "No Spacing
Style" option to adjust spacing in the Word 2007/2010 Style Set.
Doing so changes multiple line spacing from 1.15 to single spacing and
spacing after paragraphs from 10 pt. to 0 pt. GDP will then score for
keystroking as expected.
These files are examples of a business letter,
business report, and memo that were formatted using the "No
Spacing Style" option for documents using either the Word 2007
Style Set (in Word 2007) or the Word 2010 Style
Set (in Word 2010).
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These files are examples of a business letter, business report, and
memo that were formatted using Shift + Enter to
create single-spaced lines using either the Word 2007 Style Set
(in Word 2007) or the Word 2010 Style Set (in Word 2010). If you use
this approach, GDP will
not score for keystroking as expected.
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Q: What are the key differences
between Word 2007 and Word 2010 features that users need to understand as they
migrate from Word 2007 to Word
2010? |
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Moving From Word 2007 to Word 2010
[PDF] is a description of the
differences between the Word 2007 and Word 2010 features used in document processing jobs in the 11e. This handout explains
each feature and the differences in the two versions of Word in
their order of appearance for each command in the Microsoft Office Word 2010 Manual, 11e.
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Q: In the Student Portfolio, speed (WPM)
and errors cannot be viewed without expanding each timed writing. Is
there an alternate way to view WPM speed and errors for timed
writings? |
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Yes. You can export the
Student Portfolio Report as explained in the next FAQ. However, it
is more convenient to use the Detailed WPM Table Report in
Course Manager. See
Course
Manager Tips, the section "Using the Detailed WPM Table Report"
for details and view the movie "INSTRUCTOR: Detailed WPM Report" on
the
GDP Movie Channel.
These are the basic steps:
-
Under USERS, click
GPS, Reports tab.
-
Click the Report Type
list arrow, Detailed WPM Table.
-
Click Include Results
from Student (to view one student at a time), Campus
(to view all students across the campus), or Class and
Section—All (to view one class and all sections), or
Class and Section (to view the desired Class and
one specific Section of a Class).
-
Enter the number of best
timings to include per segment—the higher the number, the more
inclusive the results and the slower the display.
-
Set the number of errors
per timing to allow— the higher the number, the more inclusive
the results and the slower the display.
-
Uncheck Select All
and check Timed Writings to view only timed writings.
-
Click Segment timings
and choose either Textbook, Part, Unit, or
Lesson (All, to get the broadest results, Part, Unit & Tests, or
Lesson).
-
Click View
Report.
If you then want to view the
best timed writings from a given day, scroll to the right and click
on the Date column to sort by date. Or
type a day in the Date box (or open the Calendar pop
up and choose a date and a time); then click Greater Than
to show all timings taken on the desired date from 12:00AM
onward and click Filter. Remember, at any point, you can
click the Edit icon and change any desired parameters—perhaps
go back and change your sort from Class to Student and
click Refresh Report to narrow your results to one particular
student.
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Q: Is it possible to export the Student
Portfolio Report to Excel and use Excel's sort features? |
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Yes. In Course Manager, use the Student Portfolio Report, Export—Excel feature.
See the
Course
Manager Tips, "Exporting and Sorting the Student
Portfolio Report" for details. These are the basic steps:
-
Under
USERS, click GPS, Reports tab.
-
Click
the Report Type list arrow, Student Portfolio.
-
Click
Include Results from, click the desired student,
and click View Report.
-
From the Student
Portfolio Report, click the list arrow on the Export
button, and click Excel.
-
Steps will vary
depending upon your browser. Follow the prompts to open
or save the file.
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Q: How can instructors communicate with
students in GDP11e? |
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Use GDP's
Message Center.
You can communicate internally via GDP's Message
Center via message blasts or individual messages. This is a great
way to archive all communication between instructors and students in
one place and eliminate e-mail. You
could also consider these alternatives:
-
Use GDP's Resource feature to post your general class
announcements. See
Managing Resources in Course Manager [PDF]
and the movie
INSTRUCTOR:
Managing Resources for details and examples. When you use the Resource feature, you can post a
class announcement and if desired, schedule it to "appear" and
"disappear" from the student list of resources on any given date
and time. When a new resource is posted, students will see a red
Resources “alert bubble” with a number indicating how many new
resources have been posted next to the My GDP button when they
log in. When they click the Resources link, they will see a
“New” icon on the Open button indicating new, unopened items.
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Use GDP’s General Comment and Annotation feature to communicate
with students individually regarding a given assignment. Use the
Comments Library [PDF]
as
an instructor resource as explained on the
Resources and Tests
page. The library includes a detailed database of titles and
comments (general comments and annotations) you can copy and
paste to create your own Comments Library in GDP. Specific
references to lesson numbers and Reference Manual pages are
included to encourage students to use their textbooks and GDP as
learning resources to find their own answers. See the movies
INSTRUCTOR:
Annotations and
INSTRUCTOR:
Comments Library for details and examples.
-
Consider using a master list of student e-mail addresses, which
you can paste into the Bcc box of your e-mail message, for class
e-mail blasts.
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Q: Does GDP score for formatting? |
Yes, if you enable format scoring when you set up
Class and Section Preferences in Course Manager. (See
Managing Classes & Class Preferences in Course Manager [PDF]
for details on setting Preferences.) GDP looks
for the expected formatting elements, but no format-scoring
program can detect all unexpected formatting. GDP provides some
useful feedback, but the only reliable way to assess formatting is
to open the job in Word and review it: From the Student Portfolio,
under the Date column, click the arrow next to the desired
job to expand it; click Details for the desired attempt;
click View in Word.
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Q: Does GDP save Practice exercise files
and/or record their completion in the Portfolio? |
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No. Practice exercise files are never saved or recorded in
any way in the Portfolio nor are any practice files ever uploaded by
the student or automatically to the GDP server. If a Practice
exercise file is to be saved, students will see such a direction as
a specific, clear step in the Practice exercise in the Word Manual.
When students are directed to save a Practice exercise file, that
action is
necessary to learn about a particular Word feature.
If instructors wish to assess a completed Practice exercise, they should
inform their students regarding how to submit such files, perhaps
via e-mail or perhaps
via a printout of the final solution. If
instructors wish to assess the solutions for a given Practice
exercise, they should visit the Online Learning Center where the
solutions are posted. Click
here for
details.
GDP will indicate in the Portfolio when a Practice
Exercise screen has been visited and how much time was spent there
cumulatively on all visits.
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